Public Affairs

Customer Focus

Top Management of Karim ensures that Customer requirements are determined and are met with the goal of achieving customer confidence. Obligations related to product requirements are properly considered while determining customer needs, expectations related to product safety and quality.

The priority of customer focus is ensured through customer satisfaction measurement. Customer needs are identified through marketing and sales by focusing on the product safety and quality requirement by customer communication, customer order and whenever required by customer surveys etc.,

1. Product safety, hygiene, quality and product performance standards
2. Commercial acceptability and viability
3. Brand image and brand integrity
4. Legal and regulatory
5. Delivery

Awads Recived: